As you are now aware, there are cases of the coronavirus (COVID-19) in New Jersey which has resulted in the Governor declaring a State of Emergency due to the virus spread. Sussex Rural Electric Cooperative, as a local employer and community-focused entity, is monitoring this situation very carefully and is taking proactive and preventative measures.
We take the responsibility to keep the power on for our members and the businesses and facilities in our service territory very seriously. Our employees must be able to perform their duties for that to happen. In a proactive response to local conditions in our community and the surrounding areas, Sussex Rural Electric Cooperative has decided to close the business office to the public. Hopefully, this will serve as a means to help curb the spread of the coronavirus and as a measure to protect our employees so that they can continue to work to maintain our critical infrastructure. The Cooperative itself is remaining open and will be fully staffed during our normal business hours.
Our office will be closed to the public indefinitely. We will continue to stay vigilant and monitor local and state health departments, OEM, and other news sources. We will continue to update on the situation via our email and social media platforms as conditions warrant.
We will continue to keep our members updated on the ongoing situation through our email alerts, Facebook, and Twitter. All public information will be collected on the SREC NOW page, a new hub for information regarding large-scale events, such as system-wide outages, natural disasters, or in this case, pandemics. This page will be made active during any such cases where we need to collect important updates in one place for our members' convenience.
You can pay your bill online through our website, through the mail, or you may still drop your payment off to our office in the night deposit box located on the exterior of our facility. Our office staff is still available to assist you over the phone and by email at this time, and our call center is staffed 24/7.