SREC NOW is your hub for large-scale events (such as system-wide outages, natural disasters, pandemics, or other events) that affect our membership and our employees. Here you can find updates and information regarding the Cooperative's status and operating hours.
Regarding the Coronavirus (COVID-19)
The current pandemic and national State of Emergency has affected Sussex Rural Electric Cooperative's usual operating procedures.
At the moment, Sussex Rural Electric Cooperative's office is closed to the public until further notice. As of Thursday, March 19, Sussex Rural Electric Cooperative has instituted a work from home program which a majority of employees are participating in. This is a preemptive move to reduce risk of infection among our members and our employees.
While our office may be closed to the public, for members things will not operate too differently. Your power will not be affected, work will continue in alternative locations as needed. Linemen will be available for outages, bills will still be processed and sent to members, and applications for membership will continue to be processed.
If you have any questions, you will still be able to reach employees by phone or email, and updates will continue to come via our Facebook, Twitter, and email alerts, as well as being posted to the website on this page. You can report an outage by calling in at 973-875-5101, and our call center can still be reached 24/7 at 877-504-6463.
We understand that this is a stressful time for everyone, including our members. If you have issues with paying your bill, please call our office or email firstname.lastname@example.org and someone from our billing department will speak to you regarding an arrangement if necessary.
Ongoing updates to the situation will be shared below.
Monday, March 23, 2020 - Social Distancing Infographic
Thursday, March 19, 2020 - Employees Working From Home
As we announced last Friday, SREC has closed the office to the public on March 16th as a preemptive measure to curb the spread of the virus. We feel it has now become necessary to close the physical office to our employees as well in order to try and prevent a single possible infection causing too many employees to be quarantined, or worse, become sick. There has been no positive test - this is purely a preventative measure to keep our employees safe and working, practicing recommended social distancing methods.
All employees are moving to our remote working plan. Your power will not be affected, work will continue in alternative locations as needed. Linemen will be available for outages, bills will still be processed and sent to members, and applications for membership will continue to be processed. If you have questions, you will still be able to speak with employees via phone or email and we will continue to update you of developments online at on the SREC Now page. We will be notifying our members by email alerts, Facebook, and Twitter of any further news or updates.
Please continue to call if you experience outages or have questions. We have planned for such scenarios and will continue to monitor the evolving trends diligently.
We are working with our members during this stressful time. If you have issues with paying your bill, please call our office or email email@example.com and someone from our billing department will speak to you regarding an arrangement if necessary.
Friday, March 13, 2020 - Office Closed to the Public
As you are now aware, there are cases of the coronavirus (COVID-19) in New Jersey which has resulted in the Governor declaring a State of Emergency due to the virus spread. Sussex Rural Electric Cooperative, as a local employer and community-focused entity, is monitoring this situation very carefully and is taking proactive and preventative measures.
We take the responsibility to keep the power on for our members and the businesses and facilities in our service territory very seriously. Our employees must be able to perform their duties for that to happen. In a proactive response to local conditions in our community and the surrounding areas, Sussex Rural Electric Cooperative has decided to close the business office to the public. Hopefully, this will serve as a means to help curb the spread of the coronavirus and as a measure to protect our employees so that they can continue to work to maintain our critical infrastructure. The Cooperative itself is remaining open and will be fully staffed during our normal business hours.
Our office will be closed to the public indefinitely. We will continue to stay vigilant and monitor local and state health departments, OEM, and other news sources. We will continue to update on the situation via our email and social media platforms as conditions warrant.
As notify our members of any updates via our email alerts, Facebook, and Twitter, all information will be available online as well at this webpage. You can pay your bill online through our website, through the mail, or you may still drop your payment off to our office in the night deposit box located on the exterior of our facility. Our office staff is still available to assist you over the phone and by email at this time, and our call center is staffed 24/7.