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FAQs

Why can't you tell me how long my power will be out?

If the outage is extensive with significant damage to our system, we cannot always tell what has been damaged until we begin to restore power. A connection that appears to be fine may, in fact, be damaged and will not show up until the lines to it are fixed and energized. We try to provide estimates of restoration time whenever possible via the radio, television, through our voluntary e-mail alerts.

Why do I need to call? Don't you know right away if we are out of power?

We won't know immediately if you are out of power. Our metering system will eventually report that your power is out but that can take time. Besides, if the outage cause is inside your home or business our metering system does not see that since our power to the meter is still there. If you lose power, check to be sure your breakers haven't tripped and if they are fine, give us a call.

What are Capital Credits?

Why do they have to cut my trees?

Sussex Rural Electric Cooperative continually strives to provide the highest level of service quality. This service level is defined by minimal interruptions and blinks, proper voltage and overall reliability. Trees and vegetation are the single largest "culprits" when it comes to service interruptions. As a result, we are continuously trimming the right of ways to keep tree limbs out of our lines.  We have a contract with Asphlund to trim our right of ways. They will concentrate in select areas and do as-needed trimming elsewhere.  Our policy when trimming (outside emergency situations) is to cut and remove everything we cut. Landowners will ask for us to leave the wood for their own purposes from time to time. If you see wood in the wake of our crews trimming, this is the most likely reason. This work will benefit you with fewer interruptions, blinks and will improve your overall quality of service.  Remember, when planting trees, take into consideration future growth, see chart here.

We have had a big storm with lots of people out of power. It seems like mine has been out longer. What do I do?

In large storms, damage hits all parts of our system. Our crews work to restore the largest number of customers and critical need customers first then work there way through all damage. Sometimes, the power line from our lines to your house has been damaged and we simply do not see it. Here's a simple test: Check your breakers to be sure they are all set properly, check you neighbors on both sides to see if they have power. If your breakers are fine and your neighbors have power, call us and we will get our crews to help you.

  • Have a flashlight and battery operated radio handy. Be sure to lay in a stock of extra batteries.

    • Have a hardwired phone (one without a power pack) or a fully charged cell phone for emergency calls.

    • Have a list of important numbers: family, doctor, friends. Keep it with your storm kit.

    • Stockpile water and a small supply of non-perishable food.

    • Check any emergency generator for proper operation.

    • Make sure you know how to exit your garage if it has a powered opener. Most have a red handle to pull that releases the mechanism so you can raise the door by hand. Check it in advance.

    • Make sure you have an adequate supply of medications. If the medications require an electrically operated device to administer them, be sure you have a backup power supply or a mechanical alternative. We cannot insure when we will be able to restore power so you must take steps to be sure you can administer your medications when needed.

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Where does my power come from?

What is an Electric Cooperative?

Electric Cooperative Statistics:  NRECA Map865 distribution and 66 generation & transmission cooperatives serve:

  • 42 million people in 47 states.

  • 17 million businesses, homes, schools, churches, farms, irrigation systems, and other establishments in 2,500 of 3,141 counties in the U.S. (80 percent of the nation's counties).

  • 12 percent of the nation's population.

To perform their mission, electric cooperatives:

  • own assets worth $92 billion,

  • own and maintain 2.4 million miles, or 43%, of the nation's electric distribution lines, covering three quarters of the nation's landmass,

  • deliver 10 percent of the total kilowatt hours sold in the U.S. each year,

  • generate nearly 5 percent of the total electricity produced in the U.S. each year,

  • employ 65,000 people in the United States,

  • pay more than $1 billion in state and local taxes.

The National Rural Electric Cooperative Association (NRECA) represents the national interests of cooperative electric utilities. NRECA provides legislative, legal and regulatory services; and programs in insurance, management and employee education, training, consulting, public relations and advertising. NRECA and its member cooperatives also support energy and environmental research and administer a program of technical advice and assistance in developing countries around the world.

 

 

 

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